Jay Cross has an interesting post over on his Internet Time Blog which discusses the ways that businesses invest in formal learning situations for their employees when really most learning on the job is informal.
Informal learning is everything else that changes your behavior that’s not the result of formal learning or your genetic inheritance. This includes the corporate grapevine, trial and error, calling the help desk, asking your neighbor, reading a book, watching someone who knows how, or teaching someone else. It’s unstructured.
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